Our Key Values
We strive for consistency with both the work we deliver and our communication with you. With Bundle, there’s no need to wait around wondering when you’ll hear back from us. Get in touch before 4 pm on a weekday and we guarantee to get back to you the same day*. Why not test us out and get in touch?
*Excluding local & bank holidays.
We don’t feel we have anything to hide from future and current customers – that’s why we publish our prices publicly so that you’ll always know what you’re paying for. Oh, and your satisfaction is so important to us that we guarantee it: if at any point you’re unsatisfied by our service, we’ll refund you the last 30 days’ worth of fees. This is whether you’ve been a customer for a month or five years.
The reality of digital marketing is that all campaigns have their peaks and valleys. When we think we’re about to enter into one of those pesky valleys, we don’t bury our heads in the sand, but rather address it early and openly.
Because transparency is so important to us, we want you to always have the clearest image possible of how your campaigns are performing. That’s why we’ll always provide you with relevant stats for your campaigns in your monthly report. We’re not all talk – we want to show you the proof of our wins and challenges.
We believe in building trust and a good relationship based on mutual respect with each and every one of customers. We want to make sure you feel comfortable asking us anything and that we listen to your wants and needs and take them seriously. We do this through our monthly meetings and by providing a helpdesk that allows for 24hour – 5 day a week* customer support.
*Excluding weekends, local & bank holidays.